1. Processing Time
- In-stock items
Orders of in-stock products are processed and dispatched within 1–2 business days after payment is confirmed. - Custom-made items
Products not marked as “in stock” are made to order.
Production time: 3–7 business days.
Please note that processing times may be extended during holidays or under special circumstances.
2. Shipping Time & Delivery Estimates
Estimated delivery time varies by destination:
- United States: 7–21 business days
- Germany, Italy, Spain, France: 7–21 business days
- United Kingdom: 7–21 business days
- Japan, Australia: 7–21 business days
- Taiwan, Malaysia: 7–13 business days
- Other regions may vary depending on local logistics conditions.
These are general estimates. Actual delivery time may be affected by customs delays, extreme weather, or other unforeseen events.
3. Shipping Restrictions
Due to logistics and customs regulations, certain regions may not be serviceable. (We don’t ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc..)
If you are unsure whether your location is eligible for delivery, please contact our support team before placing an order.
4. Order Tracking
Once your order has been shipped, a tracking number will be sent to your email.
You may track shipping progress through the designated carrier’s website.
5. Shipping Fees
Shipping fees (if applicable) will be calculated and displayed at checkout.
Custom-made or oversized products may incur additional shipping charges depending on the destination.
6. Customs, Duties & Taxes
Import duties, taxes, or customs charges may apply depending on your country’s regulations.
These fees, if applicable, are the buyer’s responsibility.
If a parcel is returned due to refusal to pay customs charges, the order may be subject to processing or restocking fees.
7. Failed Delivery & Returned Packages
Please ensure the shipping address you provide is accurate and complete.
If a package is returned due to:
- incorrect or incomplete address,
- failed delivery attempts, or
- refusal to receive the parcel,
a processing or restocking fee may apply.
Shipping fees are non-refundable once the parcel has been dispatched.
8. Shipping Damage
Please inspect the package upon delivery.
If the item arrives damaged:
- Contact us within 48–72 hours of receipt.
- Provide photos or videos of the damage.
- Our support team will assist with replacement or compensation based on the assessment.
9. Contact Us
For any shipping-related questions, please email us at:
shimingyuan@olybioj.com
Our support team is ready to assist you.